Cancellation policy

As part of our commitment to flexibility and understanding the diverse needs of our learners, Knowledge Circle has established distinct cancellation policies for individual and group training sessions. These policies are designed to ensure that all participants can manage their schedules effectively while minimizing disruptions and maintaining the quality of our training programs.

Individual Training Cancellation Policy

• Notice Period: 

  For individual training sessions, the standard cancellation notice required is normally 48 hours. In some instances, depending on the agreement with your department, a 24-hour notice may be considered acceptable. This policy is not only in place to manage our resources efficiently but also serves as a crucial measure to ensure the stability of our operations as a private business. It provides us with the necessary security to preserve our business interests, including the assurance that we can compensate our dedicated instructors for their time and commitment to delivering high-quality language training.

  This measure of security is essential for maintaining the sustainability of our educational services and for upholding our responsibility towards our employees. By adhering to this policy, you contribute directly to a stable and supportive environment for both learners and instructors alike.

Group Training Cancellation Policy

• Advance Notice for Group Sessions: Group training sessions require a longer notice period due to the complexities involved in scheduling and coordinating with multiple participants. The standard cancellation notice for group training is normally 10 days prior to the start date of the session. This advanced notice is crucial for logistical planning and ensuring that all group members can coordinate their schedules effectively.

• Cancellation Within a Session: It's important to note that once a group training session has begun, if one participant needs to cancel their attendance for a specific class, there is no formal cancellation policy in place. However, we encourage open communication within the group and with the instructor to manage such situations proactively.

Your Role in Upholding These Policies

Understanding and adhering to the specified cancellation notice periods for both individual and group training sessions is essential. This not only demonstrates respect for your instructors and fellow learners but also contributes to a seamless and effective learning environment for everyone involved.

• Proactive Communication: Should you need to cancel a session, please inform us as soon as possible within the stipulated notice period. This courtesy allows us to make necessary adjustments and ensure the continued smooth running of our training programs.

• Seeking Assistance: If you are unsure about the cancellation process or find yourself in a situation where you cannot attend a session unexpectedly, please reach out to us immediately. Our team is here to assist and guide you through the process, ensuring that your learning journey remains uninterrupted.

Conclusion

Understanding and respecting the cancellation notice periods is vital for the smooth operation and sustainability of our language training programs. Your cooperation in providing timely notice of cancellations helps us ensure that we can continue to offer exceptional training services while also fulfilling our commitments to our instructors. We appreciate your support and understanding of these policies, which are designed to benefit all members of our learning community.