Displaying Calendar Events on MyLearningMyWay.com When Using a VPN or Firewall on Work Laptops

Hello and welcome! Some learners using work laptops with VPN software like Entrust from Cisco or other firewall security settings may find that their calendar events aren’t displaying on MyLearningMyWay.com. This article provides you with a quick solution to ensure you can view and access your classes smoothly.

Understanding the Issue

When connected to a VPN or when certain firewall settings are in place, work laptops may occasionally block some information from displaying on the MyLearningMyWay.com calendar, which can prevent you from seeing scheduled events and joining your virtual classroom.

Quick Solution: Disconnect the VPN for Your Class

If your scheduled events aren’t visible on the calendar, try the following steps:

1. Log Off the VPN: Disconnect from your VPN software, such as Entrust, before logging into MyLearningMyWay.com.
2. Refresh Your Calendar: After logging off the VPN, access MyLearningMyWay.com, go to the "Your Schedule" page, and check for your events.

Disconnecting the VPN should allow the calendar to display your events properly and enable the Launch Virtual Classroom button for class access.

Reassurance on Security and Professional Standards

Our platform is fully secure and complies with all Canadian government standards and protocols. Knowledge Circle has provided trusted language training for over 20 years, ensuring a safe environment for our learners. Rest assured, our system is secure and meets all required standards for privacy and data protection.

Additional Tips if the Issue Persists

If disconnecting from the VPN doesn’t resolve the issue, or if you need an alternative option, try these steps:

• Use a Personal Device: If possible, try logging into MyLearningMyWay.com from a personal device like a laptop, desktop, or mobile phone. This can help determine if the issue is specific to your work device’s VPN or firewall settings.
• Clear Your Browser Cache: Clear your browser’s cache and cookies to ensure the website displays the latest updates.
• Contact Your IT Department: If you confirm that events display correctly on a personal device, your IT department may need to adjust specific firewall settings on your work laptop. They can contact us directly if they need additional guidance.

Need Further Help? We’re Here for You!

If you’re still experiencing issues or have questions, our support team is ready to assist. Please reach out via live chat, email, or phone—we’re here to help you troubleshoot.

Thank you for your patience and cooperation as we work to ensure a seamless learning experience. Our priority is to support you fully so that you can focus on your language training and progress!