How do I change my schedule?

We understand that flexibility is key to accommodating the dynamic nature of your professional and personal commitments. Should you find the need to adjust your training schedule, here are the steps and considerations to ensure the process is as smooth and efficient as possible

Initiating a Schedule Change

• Contacting Support: To request a schedule change, please reach out directly to our scheduling team. This can be done in two convenient ways:
  • Email: Send your request to scheduling@knowledgecircle.ca, detailing your preferred new schedule times and any other specific requirements or constraints you might have.
  • Live Chat: Utilize the live chat feature available on the MyLearningMyWay (MLMW) website for immediate assistance. Our team is ready to guide you through the process and address any questions you may have.

Important Considerations

• Instructor Changes: It’s important to note that changing your schedule may result in being assigned a new instructor. Our instructors are carefully matched to classes based on availability, specialization, and teaching style to ensure the highest quality of language training.

• Scheduling Lead Time: Depending on the complexity of your request and instructor availability, accommodating your new schedule may take up to two weeks. We appreciate your patience and understanding as we work to find the most suitable arrangement that aligns with your learning needs.

• Instructor’s Role: Please remember, your instructors are dedicated to focusing on your language development and are not involved in scheduling or administrative tasks. This allows them to commit their full attention to providing exceptional language instruction. Any scheduling inquiries or requests should be directed to the administrative team to ensure they are properly addressed.

Smooth Transition

• Confirming Your New Schedule: Once your schedule change has been processed, you will receive confirmation via email. This will include details of your new class times, any new instructor assignments, and instructions for accessing your updated schedule on the MLMW website.

• Continuous Support: Our administrative and instructional teams are here to support you through this transition. Should you have any concerns or require further adjustments, do not hesitate to reach out. Our goal is to make your language learning journey as flexible and accommodating as possible.

Your Success Is Our Priority

We understand that your training is just one part of your busy life. Adjusting your schedule shouldn’t be a barrier to your language learning success. By following these steps and keeping these considerations in mind, you can ensure that your training experience is tailored to fit your evolving needs. Our team is committed to supporting you every step of the way, ensuring that you achieve your language learning goals.