How do I report an absence?

We want to ensure that our communication channels and policies are clear, so you can focus on what truly matters—your language development.

Below are key guidelines to help you navigate scheduling and cancellation policies effectively.

Reporting Absences: Keeping Us Informed

• Convenient Online Cancellation: Very convenience, you can report an absence directly through your "MyLearningMyWay" calendar. Each class listed in your calendar includes a "Cancel Class" button, allowing you to easily cancel any upcoming class with just a click. This feature is designed to streamline the process, making it simpler for you to manage your learning schedule autonomously.
• Live Chat Support: For immediate assistance, use the live chat feature on the "MyLearningMyWay" platform. This option lets you report any absences in real-time. If one of our agents is online, your submission will be addressed immediately. If the live chat is used outside of Knowledge Circle’s operational hours, or if our agents are momentarily unavailable, rest assured that your submission will be processed within 2 hours during our operating times or by the next day if submitted after hours. This ensures that you receive timely support, keeping your learning journey on track.

• Direct Communication Channel: Alternatively, if you encounter any scheduling conflicts or need to report an absence, please reach out directly to our scheduling team via email at scheduling@knowledgecircle.ca. This dedicated channel ensures that your message is promptly addressed, minimizing any disruption to your learning trajectory.

• Instructor’s Focus: Our instructors are here to guide you through your language learning journey, dedicating their efforts to enhance your proficiency. To maintain this focus, they are not involved in administrative communications. This separation ensures that your learning experience remains uninterrupted and enriched by their full attention on educational delivery.

Cancellation Policy: A Shared Responsibility

• Policy Overview: As detailed in your proposal and reiterated in your language training contract, adherence to our cancellation policy is vital. This framework is not just a formality but a cornerstone for the sustainability of our programs and the welfare of our instructors.

• Quality and Continuity: The cancellation policy is designed with the dual aim of maintaining Knowledge Circle’s high standards of instruction and ensuring the availability of resources. By respecting this policy, you play a critical role in preserving the quality and continuity of the learning experience for all members of our community.

• Supporting Our Ecosystem: Adherence to the cancellation policy directly impacts our ability to support our instructors and sustain the services we offer. Your cooperation is essential in upholding the thriving ecosystem of our learning community, allowing us to continue delivering excellence in language training.

• Your Contribution: By complying with these guidelines, as outlined in your contract, you contribute to a supportive and effective learning environment. Your understanding and cooperation are appreciated, not just by our team but by your fellow learners and instructors who benefit from the stability and quality assurance these policies provide.