📘 Missed a Class? Here’s What to Do

We understand that life happens. If you’re going to miss a class, here’s what to do to stay on track and avoid losing valuable training hours:

✅ Step 1: Notify Us

Please notify us as soon as possible:

• 💬 Use the LiveChat on MyLearningMyWay

• 📧 Email: scheduling@knowledgecircle.ca

⚠️ Please do not contact your instructor directly, to avoid miscommunication and invoicing issues.

🗓️ Step 2: Cancel the Class (for Individual Training)

If you are in individual (one-on-one) training, you can cancel your class yourself directly in MyLearningMyWay:

✨ How to Cancel via MyLearningMyWay:

1. Log in to MyLearningMyWay

2. Click on “Your Schedule”

3. Locate and click on the class you will miss (click the date in your calendar)

4. Click the button “Cancel Class”

You will receive a confirmation, and the instructor will be automatically notified.

📌 Important – Cancellation Policy:

• You must cancel your class at least 48 hours in advance for it to be removed from your calendar and not invoiced.

• If the cancellation is made less than 48 hours before the scheduled time, or if no cancellation is made:

  • The session will be charged.

  • The hour will be considered used and cannot be rescheduled.

• ⚠️ Please note: some contracts may have specific cancellation rules. If in doubt, contact us.

This policy helps ensure fairness and efficient scheduling for instructors and other learners.

📚 Step 3: Request a Recap

If you missed the class and could not cancel it in time:

• Ask your instructor for a quick summary

• Request practice activities to review on your own

⚠️ Final Reminder:

Frequent last-minute cancellations or missed sessions without notice may affect your training progression and scheduling options. Communication is key!