🙋 Not Comfortable With Your Instructor?

Your comfort, confidence, and learning success matter to us. If you're not fully comfortable with your instructor or the learning dynamic, it's okay — and encouraged — to let us know. We're here to support you.

🧭 Why This Matters

Language learning is personal, and everyone has a unique learning style. Feeling at ease with your instructor plays a big role in:

• Building trust and engagement

• Boosting your participation and progress

• Creating a supportive, stress-free learning environment

If something doesn’t feel quite right — whether it's the pace, teaching style, or communication dynamic — don’t hesitate to reach out.

🌐 Reminder: This Is Second Language Training

Whether you're attending French or English training, the goal is to learn and practice the target language as much as possible. Your instructor will conduct the session in your second language, even if it's challenging at first — that’s how progress is made!

While occasional support in your first language may happen when absolutely necessary (e.g., to clarify instructions or reduce frustration), the focus must remain on immersive second-language learning.

If you feel your instructor is speaking too much in your first language — or not enough in the target language — we encourage you to let us know so we can adjust accordingly.

📩 How to Share Your Concerns (Confidentially)

You can speak with us in complete confidence:

• 💬 Use LiveChat on MyLearningMyWay

• 📧 Email: scheduling@knowledgecircle.ca

Please do not raise concerns directly with your instructor. We will handle it discreetly and professionally on your behalf.

💬 What Happens Next?

Once you contact us:

1. We’ll ask a few clarifying questions to understand your experience and what you're looking for (e.g., different pace, more grammar focus, clearer pronunciation, etc.)

2. If needed, we may:

   • Provide support or pedagogical guidance to the instructor

   • Assign you to another instructor with a different teaching approach

   • Adjust your training plan to better align with your goals

3. We ensure a smooth transition if a change is made, and your new instructor will be fully informed.

🧠 It’s About Fit — Not Fault

Requesting a change of instructor is common and completely normal. Every learner has different preferences — and sometimes, a better fit simply makes for a more productive learning experience.

We are committed to creating a respectful, professional, and learner-centered environment at all times.

🧾 Concerned About Professionalism?

If your concern involves a specific incident, inappropriate behaviour, or a noticeable lack of engagement, please share it with us. This helps us uphold high-quality standards for all learners.

We’re here to help you thrive. If something isn’t working for you, just let us know — we’ll work with you to find the right solution.