📜 Responsibilities of the Learner vs. the Instructor

Why this matters:
Clear expectations reduce misunderstandings, strengthen communication, and help everyone stay focused on the ultimate goal: language progress and success.

In online second-language training, both the learner and the instructor have distinct, complementary roles. When these responsibilities are respected and understood, the learning experience becomes more productive, more respectful — and more successful.

👩‍🎓 Responsibilities of the Learner

In adult education, your training is not just a class — it’s a professional development project. And like any project, it requires planning, accountability, and initiative.

As the learner, you are the project manager of your own progress. Your instructor is your expert consultant. We provide the tools — but you lead the charge.

✅ 1. Attend All Scheduled Classes

• Be present, on time, and ready to engage

• Notify us in advance if you will be late or absent
  → Use LiveChat or email scheduling@knowledgecircle.ca
  → Please do not contact your instructor directly for absences

✅ 2. Take Ownership of Your Learning

• Set goals and reflect on your progress

• Ask questions, try new strategies, and speak as much as possible

• Be open to feedback — growth often begins with mistakes

• Stay motivated, even when the material feels challenging

Remember: Your instructor guides the way, but you’re in the driver’s seat.

✅ 3. Protect Your Learning Environment

• Use a quiet space and good internet

• Wear headphones to stay focused

• Avoid multitasking and minimize distractions

✅ 4. Communicate Proactively

• If you're overwhelmed, stuck, or uncertain — say so

• If the pace feels too fast or too slow — we can adjust

• If something’s not working — your feedback helps us improve

👨‍🏫 Responsibilities of the Instructor

Your instructor is there to plan, guide, support, and adapt your learning experience. Their role is to create a professional and motivating environment in which you can succeed.

🎯 1. Deliver Structured, Personalized Lessons

• Build lesson plans aligned with your level, pace, and objectives

• Use a mix of grammar, vocabulary, conversation, and comprehension activities

• Continuously adapt materials and delivery based on your feedback and needs

📊 2. Track and Document Your Progress

• Provide informal feedback in every session

• Submit formal progress reports every 4–6 weeks

• Flag any barriers to progress so we can intervene early

• Recommend testing only when you're truly ready

🤝 3. Maintain a Respectful and Supportive Atmosphere

• Encourage participation without pressure

• Support risk-taking and learning through mistakes

• Maintain punctuality and professionalism at all times

• Foster mutual trust and confidence in the learning process

📡 4. Follow Communication Protocols

• Instructors do not handle cancellations, absences, or schedule changes

• These must go through scheduling@knowledgecircle.ca to ensure proper coordination and invoicing

🤝 Shared Responsibility: Maintain a Professional and Respectful Environment

This training takes place in a professional workplace context, and both the learner and the instructor share the responsibility to maintain appropriate conduct at all times.

• Training sessions should focus strictly on job-related topics, second-language skills, and workplace communication.

• Please avoid conversations related to personal opinions, including but not limited to:

  • Politics

  • Religion

  • Sexual orientation or personal relationships

  • Controversial or sensitive social issues

❗ This ensures a respectful, inclusive, and safe environment for all. We are here to learn, grow, and collaborate — not to debate personal beliefs.

If a boundary is crossed or something makes you uncomfortable, please report it confidentially to scheduling@knowledgecircle.ca. We take your experience seriously.

🔄 Shared Responsibility: Communication

To maintain clarity and respect everyone’s role, here’s a quick guide on who to contact and when:

🧭 Why This Clarity Matters

Respecting each person’s role leads to:

• ✅ Smoother day-to-day training operations

• 📈 Stronger learner progress and confidence

• 🧑‍🏫 More focused and adaptive instruction

• 🤝 A culture of professionalism and collaboration

👤 Final Takeaway: You Are the Project Manager

Your second-language training is more than a program — it's a professional project that will impact your career and communication in the public service.

And like any successful project, it needs:

• 🕒 Time

• 🔄 Consistency

• 📢 Open communication

• ✅ Active participation

• 🧠 A clear goal

As the learner, you are in charge. You decide how far you go — and we’re here to help you get there.

📬 Need Help or Clarification?

We’re here to support you at every step.

• 💬 LiveChat via MyLearningMyWay

• 📧 scheduling@knowledgecircle.ca

Let’s work together to create a training experience that is focused, empowering, and professional for everyone involved.