What happens to unused hours?

As part of our commitment to providing transparent and fair language training services, Knowledge Circle has established clear policies regarding the utilization and billing of training hours. Our primary goal is to ensure that departments receive maximum value from our services, accommodating the flexible needs of learners' training schedules

Billing Practices: Monthly and Prepaid Contracts

• Monthly Billing for Completed Hours: For the majority of contracts, Knowledge Circle reviews all training sessions delivered within the past month and bills the respective departments for the hours that have been utilized. This ensures that each billed hour reflects valuable instruction time.

• Prepaid Contracts: It’s important to note that, although most of our contracts are billed on a monthly basis, a few operate on a prepaid basis. For these prepaid contracts, all hours are charged in advance. This arrangement is specified at the beginning of the training agreement to ensure clarity and alignment with departmental preferences.

Handling of Unused Hours

• Non-Billing of Unused Hours for Monthly Contracts: At the conclusion of the training program, any hours that remain unused within monthly billed contracts will not be billed, offering flexibility and financial prudence.

• Prepaid Contract Considerations: For prepaid contracts, since hours are charged in advance, the focus is on maximizing the use of all pre-purchased hours throughout the training program. We encourage departments to closely monitor training progress to fully utilize their investment.

Transparency and Accountability

Our billing process, whether for monthly or prepaid contracts, is built on principles of transparency and accountability. Detailed records of training sessions, including attendance and hours utilized, are meticulously maintained to ensure accurate billing and departmental satisfaction.

Your Assurance

Knowledge Circle is dedicated to providing flexible and adaptable language training solutions tailored to the needs of Canada's federal government employees. Our varied billing practices, including both monthly and prepaid options, reflect our commitment to accommodating the diverse financial arrangements of different departments, always with a focus on transparency, fairness, and maximizing value.