Help CenterQuestions? Technical issues? Need to cancel or reschedule? We’re here to help — and it’s important to contact the right team to ensure fast, accurate support.
Here’s a simple guide:
📬 Contact Directory
| Situation | Who to Contact |
|---|---|
| ❌ You can’t attend a class (illness, conflict, vacation) | scheduling@knowledgecircle.ca |
| 🧑💻 You’re having trouble logging in, accessing MS Teams, or using MyLearningMyWay | LiveChat on mylearningmyway.com |
| 🤔 You’re uncomfortable with your instructor or have a training-related concern | scheduling@knowledgecircle.ca |
| ❓ You have a general question or want to share feedback | LiveChat or scheduling@knowledgecircle.ca |
Please do not contact your instructor directly about cancellations or concerns — this ensures better coordination and prevents miscommunication or billing issues.
💡 Real-Life Examples
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You’re sick and won’t attend today’s class → Email scheduling@knowledgecircle.ca
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You didn’t receive the link to join your virtual class → Use LiveChat on MyLearningMyWay
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You feel lost or unsupported in your current training → Reach out to us, we’ll listen and help
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You have technical trouble during login → Contact us via LiveChat for immediate assistance
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You’re going on vacation or taking a leave of absence → Email us in advance to pause your training
🔐 A Note on Confidentiality
All concerns or feedback are handled confidentially and professionally. Your well-being, progress, and learning comfort are our top priorities.
We’re here to make your learning experience smooth, effective, and supported. Don’t hesitate to reach out — no question is too small.